Duties and Responsibilities:
Provides Remanufactured component sales
assistance to dealers.
Processes orders for Remanufactured component
sales. Depending on work load these tasks can be done by the Administrative
Assistant of Product Support. This
includes the following details:
the appropriate machine model, serial number and current hour meter reading
from the inquiring dealer.
the nature of the failure information from the inquiring dealer and processing
a FIR if DPSM has not already started one.
dealers of the correct part number of the component as well as estimated
shipping schedule, suggested pricing information and basic warranty
requirements followed by entering this information into our computer system.
of the RB component sale through our computer system including maintenance of
log books and Excel sales data spreadsheets.
job folders in an organized fashion in the Remanufacturing office work in
Receiving component cores in our computer
system, log books, and Excel database spreadsheets. Processing core credits and
core identification tags.
Opens and closes Remanufacturing jobs.
When parts shortages are identified,
investigates the availability of substitute parts or the availability of needed
parts from other cores pending rebuild.
Monitors the pending arrival date of
backordered parts to expedite job completion.
Records outside service charges and material
serialized inventory control of all finished components.
Determines the importance of Remanufacturing jobs
and working with the RAM and sets priorities for outside contractors (Spartan). Also provides needed materials for these
Communicates with the RAM job assignments in
order for the Shop Supervisor to assign the job to a technician.
Creates and maintains planning Bills of
Material to support parts forecasting.
Maintain RB product list with S/N breaks and
current pricing to be shared with other employees.